Entreprise
Sitel Group devient officiellement Foundever™.
Foundever™ est un leader mondial de l'expérience client (CX). Avec 170 000 collaborateurs dans le monde, nous sommes l’équipe derrière les meilleures expériences des 750 plus grandes marques internationales et digitales.
Nos solutions CX innovantes, notre technologie et notre expertise sont conçues pour répondre aux besoins opérationnels de nos clients et leur offrir une expérience sans couture, partout et à tout moment. Prenant en charge 9 millions d’expériences chaque jour dans plus de 60 langues et 45 pays, Foundever combine la force d’une présence mondiale à une approche entrepreneuriale, permettant aux entreprises de toutes tailles et de tous secteurs de transformer leur CX.
Adresse
1100 Bd El Qods, Sidi Maârouf), Casanearshore Park
Poste
Provide clear direction and guidance to ensure consistent achievement of key performance metrics
Effective interpersonal, coaching, and leadership skills
Evaluate continuously the skills and competences of your team by partly determining what are their improvement areas through continuous learning (To be defined with the learning department)
Strong facility with teamwork and an ability to learn and adapt quickly.
Work actively to achieve the key performance indicators
Generate reports and statistics as agreed with the client and project management
Profile recherché
Bachelor Degree in the following or related areas: Computer Science, Mathematics, Statistics, Economics, management, Business Studies…
At least 1 year of work experience as a Tem Manager
Time range availability 7 days a week on rotation basis
Excellent command of English and French, with both verbal and written communication skills
Excellent IT skills in Office to ensure the accurate input of data
