Business Support Manager Contrat : CDI

Orange Business est l’entité du Groupe Orange qui accompagne les entreprises et organisations dans leur transformation digitale. Forts de 29 100 collaborateurs à travers le monde, nous concilions présence globale et approche locale pour inventer avec nos clients de nouveaux business models permettant de libérer tout leur potentiel. Ainsi, nous créons un impact positif, à la fois pour leur activité et pour le monde qui les entoure.

Ce qui nous distingue de nos concurrents ? Notre double expertise : nous sommes à la fois opérateur de réseaux et intégrateur de solutions digitales. En tant qu’opérateur, nous construisons et exploitons des infrastructures complexes. En tant qu’intégrateur, nous concevons et manageons des solutions digitales de bout-en-bout.

Nous apportons à nos clients des solutions autour de 5 grands enjeux transverses : mettre en place leur espace de travail numérique, améliorer leur expérience client, faciliter l’essor de l’industrie 4.0, collecter et traiter les données, transformer et sécuriser leur infrastructure réseau.

C’est parce qu’Orange Business maîtrise toutes les étapes de la transformation digitale que nous proposons à nos clients les solutions les plus pertinentes.

Nous imaginons un futur épatant avec nos clients et nos collaborateurs !

Orange Business existe au Maroc depuis 2018 et comptera d’ici fin 2023 près de 1000 collaborateurs. Avec plus 200 recrutements par an, dont 42% sont des femmes, nous sommes en constante recherche de nouveaux talents.

Alors, prêt à rejoindre l’aventure ?

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

About the role
Your main mission will be to provide technical and commercial support to the sales force on high visibility, complex and tailor-made business opportunities for the whole range of Data or Mobile products: IP Transit, submarine or terrestrial transmission, roaming, signaling, etc. You will work closely with the sales team (Account Managers and pre-sales technical engineers), management control, product marketing, legal and/or technical experts.

Main activities :

• As a true pivot between the sales force and the product managers, your main activities will be the following
• Qualify the customers' needs with the sales representative and the pre-sales engineer,
• Be a force of proposal on the technical architecture solutions,
• Manage the implementation of customized offers with the marketing, technical, financial and legal teams,
• Ensure the financial set up of the commercial offer by elaborating the Business Case, checking the adequacy with the costs and the market prices, guaranteeing the associated margins,
• Accompany the sales force in the presentation of commercial proposals to customers,
• Ensure the training of sales teams on products and services.

Main challenges :

• Working with different actors in a complex and multicultural context
• Develop financial packages for commercial offers of several million euros
• Taking into account marketing, commercial, technical, legal and financial objectives and constraints

• You have experience working with sales and marketing teams
• You have a good knowledge of the telecommunications sector (transmission, IP, security, mobile, signaling, etc.)
• You are able to manage projects and meet ambitious deadlines.
• You are fluent in English (oral and written).

Personal skills :

• Your listening skills, your ability to understand and qualify needs are proof of your customer orientation
• You have excellent interpersonal skills and are able to lead and work in multicultural and multidisciplinary teams
• Autonomous, you have a strong capacity of organization.
• Curious, creative, motivated, you are dynamic and a source of proposals.