Entreprise
For one of our big projects, we're hiring a Chatbot Analyst (H/F).
Poste
The Chatbot Analyst will have the following key responsibilities:
- Consult and support our customers on the functional and technical implementation of automation solutions in workflow and call centers (incl. RPA, rules engines, voice-/chatbot solutions) as well as run the execution and evaluation of cost-benefit analysis
- Analyze and optimize process flows/business processes in all our internal processes, including call centers applying recent technologies and approaches
- Requirements management – capture, analyze, and document business requirements and derive/develop technical concepts in preparation for technical implementation by the developer teams
- Create process flow models for automation solutions
- Evaluate the user experience (e.g., in existing dialog flows) and derive recommendations for design changes
- Support the maintenance and enhancement of implemented automation solutions
- Support testing and quality assurance
- Work in close cooperation with business owners, service owners, and developers
- Demonstrate the high experience in automation solutions such as RPA, rules-engines, voice-/chatbots and consult different stakeholders on technical implementation
- Ensure a continuous and proactive communication with other teams and vendors about joint development projects
Profile recherché
- At least 3 years of proven experience in a similar position
- Degree in computer science, software engineering, industrial engineering, business
- Enthusiasm for innovative automation solutions, especially in the field of RPA, rulebased workflow automation, conversational AI and respective implementation, operation, and enhancement
- Always looking for ways to improve the sustainability, quality, and performance of all our automation solutions administration, telecommunications, or similar qualifications
- Solid subject matter and Project Management expertise in automation solutions implementation, incl. Machine Learning, and AI
- Proven track record in requirements management, design and implementation of automation solutions
- Hands-on experience with relevant automation tools such as e.g., UiPath, Blueprism, Camunda, Cognigy or similar tools
- Experience in performing cost-benefit analysis
- Strong analytical and communication skills as well as an independent, structured, and customer-oriented way of working
- Strong in teamwork with the ability to motivate people
- Experience in agile working methodology (Scrum)
- Interest and openness in improving and building new (technical) capabilities
- Solid basics in computer science: data models, algorithms, databases, etc.
- Knowledge in programming languages, e.g., JavaScript, Java, Python, C#, etc
- Languages: English (fluent) – spoken and written, French is a plus
