Entreprise
Entreprise :
AXA Global Business Services – AXA GBS
At AXA Global Business Services, we believe in the power of partnerships, leveraging our expertise in business services and technology to support AXA entities in their core insurance operations, support functions, and digitization processes.
We are committed to developing fresh and innovative approaches that surpass expectations and address unique challenges. Our passionate team is dedicated to driving innovation and pushing boundaries further, leveraging unparalleled technical expertise to deliver top-notch solutions that add outstanding value to AXA entities.
With a strong focus on sustainability, corporate social responsibility, and DEI, we take pride in crafting solutions that not only drive business success but also contribute to a more sustainable and inclusive future.
AXA GBS MOROCCO
Present in Morocco since 2009, AXA GBS MOROCCO ( Ex- AXA Group Operations Morocco) is an offshoring entity. With more than 300 employees and its various centers of expertise operating in the fields of IT, Project Management, Finance and Human Resources, AXA GBS MOROCCO supports AXA entities in carrying out its mission.
Adresse
Technopolis Pôle Offshoring Rabat, Immeuble B2 Axa 11100 Sala El Jadida
Poste
Poste :
Proactive and detail-oriented, the Global HR Content Specialist role aims to oversee the management and maintenance of the HR knowledge base within our GO HR portal. ensuring that all HR-related information is accurate, up-to-date, easily accessible, and user-friendly, thereby supporting efficient HR operations and enhancing employee experience.
HR Content Specialist has three main responsibilities:
- Responsible of publishing the HR content in GO HR Portal on time & on quality.
- Responsible of providing qualitative answers to requests received from employees using GO HR Portal or - when needed - re-routing the request to the right contact group.
- Responsible of providing follow up on KPI's
The Global HR Content Specialist contributes to deliver according to SLA (Service Level agreement) terms & conditions.
Manage and oversee all content on the internal HR Portal for 13 countries, ensuring accuracy, relevance, and timely publication.
Proactively coordinate with multiple content owners across local and global topics to gather, review, and approve articles.
Assist content owners (GOT service owners) in preparing, editing, and formatting articles for publication.
Leverage AI tool to support content creation, editing, and translation processes.
Manage translations of content, ensuring quality and contextual accuracy, leveraging Secure GPT.
Apply UI/UX design principles to optimize content layout and user experience.
Use CSS and HTML skills to make necessary formatting adjustments and troubleshoot layout issues.
Proactively identify content gaps and recommend improvements.
Monitor content performance and user engagement metrics to inform updates.
Enforce content governance standards and best practices.
Profile recherché
Profil recherché :
Proven experience in content management, editing, or related roles.
Strong ownership mentality with proactive approach to content quality and updates.
Demonstrates curiosity
Familiarity with UI/UX design principles.
Knowledge of CSS and HTML for formatting and layout adjustments.
Experience AI tools for content support.
Excellent communication and coordination skills across diverse teams and countries.
Ability to work independently, prioritize tasks, and meet deadlines.
Experience managing multilingual content and translations.
Attention to detail and high standards for content accuracy and presentation.
Basic understanding of HR topics is a plus.
