Project Manager IT Contrat : CDI

Sitel Group devient officiellement Foundever™.

Foundever™ est un leader mondial de l'expérience client (CX). Avec 170 000 collaborateurs dans le monde, nous sommes l’équipe derrière les meilleures expériences des 750 plus grandes marques internationales et digitales.

Nos solutions CX innovantes, notre technologie et notre expertise sont conçues pour répondre aux besoins opérationnels de nos clients et leur offrir une expérience sans couture, partout et à tout moment. Prenant en charge 9 millions d’expériences chaque jour dans plus de 60 langues et 45 pays, Foundever combine la force d’une présence mondiale à une approche entrepreneuriale, permettant aux entreprises de toutes tailles et de tous secteurs de transformer leur CX.

• Effectively create and manage project schedules/plans
• Provide project governance and oversight for delivery, schedule and cost management
• Proactively manages risks, issues, impediments, dependencies and escalates as required
• Acts as a servant leader to the team (not the “boss”)
• Fosters a collaborative culture and ensures the team regularly celebrates success
• Facilitates team meetings and guides and empowers the flow of a cross-functional team providing clear view of success and removing obstacles
• Provides continual visibility into feature delivery, ensuring the right people are engaged at the right time
• Collaborates with all levels of the organization and project team members to uncover pain points and opportunities to accelerate the delivery of new value add solutions

• Minimum 3 to 5 years’ experience in a similar role working with a multi-national organization
• Experience in IT or CX Analytics Project Management
• An entrepreneurial spirit and comfortable working in a rapidly changing environment
• Interest in experimenting with emerging technologies and understanding how they will impact what comes next
• Experience in leading change management activities
• Excellent ability to anticipate and analyze risks and issues, explore alternatives, develop appropriate recommendations with project and technical teams and present issue to the project champions and sponsors
• Ability to independently manage multiple projects, prioritize multiple conflicting priorities
• Collaborative attitude, willingness to work with team members, able to coach, share skills and methods
• Good organizational and problem-solving abilities that enable you to manage through creative abrasion
• Excellent verbal and written communication
• Comfortable presenting and leading senior governance and project management team meetings
• Working knowledge of agile methodology, techniques and frameworks such as Scrum or Kanban to deliver solutions
• Must be able to take initiative and have strong follow-up and follow-through skills
• Excellent people and project management skills
• Strong analytical and problem-solving skills
• Change Management, SDLC, PDLC, Lean Six Sigma, PMP or Scrum Certifications are a plus
• Excellent technical skills (Excel, Word, MS Project)
• Knowledge of Smartsheet, Salesforce, Contact Centre Technologies (Genesis, inContact, Avaya, ACD, Digital platforms, IEX), Business Intelligence Technologies are an asset