Sales Agent Contrat : Autre

Il y a 1 month ago | Centre d'appel | Rabat | 13 Vues

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Entreprise

Webhelp est leader européen de l’externalisation de la relation client. Fort de ses 55 000 collaborateurs, Webhelp accompagne plus de 500 clients mondiaux de premier plan dans plus de 36 pays et 40 langues avec une large offre de services : vente BtoC et BtoB, acquisition et fidélisation, service client, gestion des médias sociaux, enquêtes et sondages, services financiers…

Au Maroc, Webhelp compte plus de 10 000 collaborateurs répartis sur 14 sites dans les villes de Rabat, Salé, Kénitra, Fès, Meknès, Agadir et Marrakech. Chaque jour, nos collaborateurs contribuent au succès de notre groupe et œuvrent pour offrir une expérience client toujours plus satisfaisante.

Convaincus que notre réussite passe par celle de nos collaborateurs, nous mettons tout en œuvre pour optimiser leur potentiel et leur permettre d’effectuer leur travail dans un environnement favorisant l’équilibre vie privée/ vie professionnelle. A ce titre, nous mettons à leur disposition plusieurs commodités et avantages sociaux : restauration sur site, salles de sport et de détente, gaming zone, crèches ou subventions de crèches, assurance santé, plan de retraite….

Nous attachons également une importance forte au développement des compétences de nos collaborateurs et à leurs plans de carrière dans un principe d’équité. 80% de nos managers actuels sont issus de la promotion interne.

Notre succès est la passion de nos collaborateurs et de nos clients.

Webhelp Maroc a reçu le label MEILLEUR EMPLOYEUR DE L’ANNEE 2018.

Adresse

43, Bd Ibn Sina

Poste

Be the first contact point for many customers, deliver a strong first impression and set the foundation for long term customer relationship
Quarterback sales from lead to purchase; be the main point of contact for Microsoft's customers, leading the sales strategy, overcoming objections and negotiating success
Engage with small and medium businesses across industries, company sizes and types to determine their needs and identify opportunities to fulfill their needs with Microsoft's leading cloud technologies
Obsess over Microsoft’s customers and prospects to deliver a world-class customer engagement experience
Secure customer wins for Microsoft Cloud: Maximize up-sell and cross-sell opportunities collaborating with Solution Specialists
Position competitive offerings and solutions in the context of customer needs and experiences
Demonstrate verbally and in writing how customers can capture value and envision their future with Microsoft’s technologies
Effectively turn prospects and qualified leads into opportunities and revenue pipeline by filtering them through different criteria, e.g. BANT (budget, authority, need and timeline)
Meet and exceed targets for net-new revenue and sales pipeline; accurately forecast sales, pipeline and usage for the products and solutions in scope; contact 200 leads and create 30 Opportunities per month; maintain high daily activity, minimum ~60-90 activities/day
Leverage social, digital, video, chat, phone and demonstration environments to effectively reach, sell to and manage Microsoft customers
Collect feedback from customers and articulate it back to the business: “Voice of customer”

Profile recherché

4-year degree preferred
2-3+ years sales experience with a proven track record of success
Familiarity with modern sales techniques and tools is a bonus, including experience from retail sales, corporate internships, or entrepreneurial programs
Experience working with or selling Azure, Office 365, Dynamics 365 or similar solutions preferred
Microsoft Fundamentals certification on Azure/Modern Workplace/BizApps is preferred
Sales/customer service relationship background, telephone experience preferred
A self-starter with a track record of outstanding performance and achieving goals
Strong interpersonal skills, excellent oral, written and verbal communications skills. Ability to successfully communicate with contacts via the phone, email, video and presentations
General knowledge of the IT industry, with the capacity to learn and retain knowledge about individual products and business solutions quickly and accurately
Achievement and success-driven personality, motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross business collaboration
Solid time management skills and ability to work independently or under supervision with a high level of integrity
Experience using Microsoft Office Suite applications
Passion for cloud technologies and changing the world
Language skills:
English: Intermediate or Fluent (verbal and written)
Supported market: Fluent or Native (verbal and written)

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