Sales Manager of IT Solutions Contrat : CDI

Il y a 1 month ago | Offshoring / Nearshoring | Rabat | 12 Vues

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Entreprise

Webhelp est leader européen de l’externalisation de la relation client. Fort de ses 55 000 collaborateurs, Webhelp accompagne plus de 500 clients mondiaux de premier plan dans plus de 36 pays et 40 langues avec une large offre de services : vente BtoC et BtoB, acquisition et fidélisation, service client, gestion des médias sociaux, enquêtes et sondages, services financiers…

Au Maroc, Webhelp compte plus de 10 000 collaborateurs répartis sur 14 sites dans les villes de Rabat, Salé, Kénitra, Fès, Meknès, Agadir et Marrakech. Chaque jour, nos collaborateurs contribuent au succès de notre groupe et œuvrent pour offrir une expérience client toujours plus satisfaisante.

Convaincus que notre réussite passe par celle de nos collaborateurs, nous mettons tout en œuvre pour optimiser leur potentiel et leur permettre d’effectuer leur travail dans un environnement favorisant l’équilibre vie privée/ vie professionnelle. A ce titre, nous mettons à leur disposition plusieurs commodités et avantages sociaux : restauration sur site, salles de sport et de détente, gaming zone, crèches ou subventions de crèches, assurance santé, plan de retraite….

Nous attachons également une importance forte au développement des compétences de nos collaborateurs et à leurs plans de carrière dans un principe d’équité. 80% de nos managers actuels sont issus de la promotion interne.

Notre succès est la passion de nos collaborateurs et de nos clients.

Webhelp Maroc a reçu le label MEILLEUR EMPLOYEUR DE L’ANNEE 2018.

Adresse

43, Bd Ibn Sina

Poste

Responsibilities

  • Build, motivates and mentor a high functioning inside sales team to lead and drives sales conversations ; hire new sales agents ; typical team size of 10+ employees
  • Lead team members through example. Lead and coach team members through strong call coaching of their customer sales calls, demos and experience sessions over teams.
  • Lead team to meet and exceed monthly, quarterly and annual team targets by generating sales pipeline, accelerating active opportunities and driving to close
  • Coach sellers and ensure every creates a minimum of 30 opportunities per month
  • Coach sellers and ensure every seller passes opportunities to partners at 40% sales stage
  • Accurately assess risk and identify exceptional performance plans in weekly deal and pipeline reviews with senior management
  • Drive operational excellence of key center metrics including response rates, conversions, pipeline, velocity and accuracy
  • Drive business value driven customer conversations by achieving a minimum 100-level proficiency in all solutions areas and a level 200 in a specific solution area (where applicable) through all available learning resources
  • Have meaningful career development discussions and ensure all employees have a developement plan in place focused on building capability for current and future roles
  • Assess team capability & build talent pipelines where needed
  • Spend time weekly coaching and observing the team both on methods of improving field revenue accountability, consumtion, customer adds and their overall approach in building deep customer trust
  • Empower your teams to spend more time with customers and partners by removing productivity blockers & unnecessary rhythms
  • Spend time learning your team’s capabilities & actively build talent pipelines
Profile recherché

Skills needed

  • Strong communication skills in English (especially) and Frensh. English level required : C1
  • Strong interpersonal skills, excellent written and verbal communication skills-ability :
  • to coach team to successfully drive sales over phone, email, video and modern demonstration tools
  • to manage steering committees with the Global team in charge of the account and the client (presentation of data and KPI, action plan...)
  • Ability to analyze and manage data and KPIs in order to increase/improve sales performance, reduce the sales cycle...
  • Capacity to learn and retain knowledge about individual systems, processes, products and services quickly and accurately
  • 2 + years of sales management experience, in an IT environnement, with proven track record of successfully leading teams of 8 or more
  • 3 + years of technology related sales or business development exprience (example : sales of IT solutions software, hardware)
  • Experience in selling IT solutions is a must
  • Passion for cloud technologies and changing the world
  • Superior leadership skills with the ability to enable high performes to deliver and motivate under-performes to improve
  • Experience, background and confidence to initiate and drive business strategy discussions with c-level executives and business decision makers around industry drivers and workloads
  • Ability to identify the key aspects of a potential opportunity, nurture the opportunity to close, engage channel partners as needed and manage the costumer relationship through success
  • Works well in a diverse team and enjoys a dynamic and changing environment
  • Achievement and success driven personality, motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross business collaboration
  • Higher Graduate (ideally Bac+4)
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