SITEL Rabat is hiring !! English customer representative for a medical project Contrat : CDI

Il y a 1 month ago | Centre d'appel | Rabat | 15 Vues

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Entreprise

Sitel Group est leader mondial des services intégrés au cœur de l’Expérience Client. Nous sommes présents dans 29 pays, avec 80 000 Collaborateurs parlant 50 langues, nous accompagnons chaque jour plus de 400 partenaires dans le monde.

L’ADN de Sitel Group repose sur notre crédo « Create Connexion. Value Conversation », sur l’innovation permanente et le développement de nouvelles solutions visant à transformer la Relation Client en expérience véritablement personnalisée pour le client. Nous avons à cœur d’aider les marques à fidéliser leurs clients et à toujours augmenter leur satisfaction. Nous conservons et déployons des solutions adaptées à chacun de nos clients et permettant une gestion de bout en bout de l’Expérience Client.

En Afrique, nous comptons 8000 collaborateurs répartis sur Casablanca, Rabat, Fès, Abidjan et Dakar.

Notre performance opérationnelle repose sur la culture du « People First » portée par nos équipes à tous les niveaux de l’entreprise.

Cette devise se traduit quotidiennement à travers nos 4 valeurs :

Be Bold, Build Trust , Work Together , Wow Customers.

Adresse

1100 Bd El Qods, Sidi Maârouf), Casanearshore Park

Poste

As a Customer Care Agent for a world leading company in the conception and the commercialization of innovative devices dedicated to the control of the blood sugar level of diabetic patients, you will have to answer calls and emails with the main objective of delivering an excellent service in any situation (Questions, complaints, request for advice and support; technical support level 1)
As customer service is the nerve of the company, you will play a vital role in promoting the brand and its image through the effective support of patients and their satisfaction.

Some of your responsibilities will include:


- Responding to a wide variety of customer cases via phone and email
- Listening carefully to customer requests and demonstrating understanding
- Opting for the best route (appeal process) to handle the customer cases
- Remain professional and calm in all situations
- Record and document customer cases in the appropriate tool
- Demonstrate an attitude that reflects the best possible image of the company

To complete your application and take your access test, please click on the following link and follow the instructions that will appear on your screen :http:// https://my.harver.com/app/landing/60832b38c01d360011e4882d/login?utm_source=Jobs_Sitel&utm_campaign=Web

Profile recherché

- A high level of interpersonal communication skills
- Fluency in English in a formal speaking and writing situation
- Proven customer service experience in a call center environment, preferably in a project with a strong focus on customer satisfaction
- Mastery of customer relationship management (CRM) techniques
- Good communication skills
- Tact and diplomacy
- Demonstrate a high level of empathy and understanding of the interlocutor's speech and needs
- Develop an autonomy of decision making adequate to the various customer cases following a complete product training (product & process)
- Verbal intelligence combined with an analytical capacity allowing an immediate understanding of the situation followed by action
- A strong sense of priorities in a constantly changing technical environment
- To be a source of added value for the enrichment of the experience database of your project

Recherches emploi associées
call centers