Entreprise
IKEA is a global retailer known for affordable, modernist furniture designs and unique shopping experience. Founded in 1943 by Ingvar Kamprad in Sweden, IKEA started as a mail-order business and has grown to operate 473 stores in 63 countries as of May 2024. In Morocco, IKEA Concept is brought by Al-Homaizi Ltd that operates in three IKEA Markets – Kuwait, Jordan, and Morocco.
At IKEA -SYH MOROCCO, We have a passion for home furnishing and an inspiring shared vision: to create a better everyday life for the many people. This, together with our straightforward business idea, shared values, and a culture based on the spirit of togetherness, guides us in everything we do.
Our values are the compass that guides us in everything we do. Our culture is formed when we put these values into action. We are straightforward, innovative, creative, and common-sense problem-solvers. We’re constantly trying to find better ways to get things done and to bring out the best in ourselves and others. We strive for a nurturing environment that encourages the entrepreneurs in us.
At IKEA -SYH MOROCCO, we believe that business thrives in an inclusive and diverse environment. We are committed to fostering a workplace that celebrates differences, embraces individuality, and provides equal opportunities for all. Our team is composed of talented individuals from various backgrounds, and we believe that our diversity is our strength !
If you are looking for an environment where you can Learn, share and thrive, then you will enjoy being part of our Team !
NB: All candidate information will be treated with complete confidentiality, and personal data will remain confidential throughout the recruitment process.
We look forward to your application
Découvrez l’interview complète de Mouna ALAMI - People & Culture Manager - IKEA ici : https://www.rekrute.com/emplois-ce-sont-les-personnes-qui-font-toute-la-difference-ikea-en-est-convaincu-conseils-carriere-6590.html
Adresse
Sortie Autoroute Aïn Arrouda Zenata
Poste
Are you a highly motivated and customer-centric individual seeking a part-time opportunity in a multinational? If so, this Customer Relation Coworker position in Casablanca, Morocco, is perfect for you. As a key member of our team, you will play a vital role in ensuring exceptional customer experiences and building lasting relationships. This is more than just a job; it's a chance to contribute directly to the success of a thriving company.
The primary objective of this role is to provide outstanding customer service, resolving queries efficiently, and fostering strong relationships. You will aim to contribute to improved customer satisfaction metrics, and work effectively within a team to ensure smooth operations. A key objective is to handle customer communications with professionalism and empathy, ensuring that every interaction leaves a positive and lasting impression. You will be expected to identify opportunities for improvement in customer service processes and contribute to a positive and supportive team environment. This will involve actively working towards exceeding customer expectations and actively contributing to the ongoing success of our company.
This role involves a variety of tasks focused on ensuring customer satisfaction.
- Responding to customer inquiries promptly and efficiently via phone, email, and other communication channels.
- Resolving customer issues and complaints in a timely and effective manner, escalating complex problems as needed.
- Maintaining accurate records of customer interactions and transactions.
- Contributing to the improvement of customer service processes by identifying and suggesting solutions.
- Collaborating effectively with other team members to ensure seamless customer experiences.
- Proactively identifying and addressing potential customer issues before they escalate.
In addition to these tasks, you will be involved in ongoing training and development to stay current with best practices and enhance skills. You will also be encouraged to participate in team meetings and contribute innovative ideas.
Profile recherché
The ideal candidate holds a Bac +2 degree, with a specialization in Commercial / Sales / Export, or a closely related field. While this educational background is preferred, equivalent experience in a customer-facing role may also be considered. We are seeking someone who demonstrates an inherent ability to understand and respond to customer needs effectively. A strong academic record reflects the dedication to continued learning and development that we value in our team members. Practical experience, coupled with a strong educational background, provides a compelling combination for success in this position.
Previous experience in a customer service role is crucial. While the required experience is specified as 1 to 1 years, individuals with more extensive customer service experience will be favorably considered. The ability to handle various customer situations with professionalism and diplomacy is essential. Practical experience in resolving customer complaints, handling transactions efficiently, and maintaining accurate records is paramount. We look for individuals who have proven themselves in a similar setting, exhibiting the capacity for clear communication, empathy, and problem-solving abilities.
This position requires a diverse set of skills to succeed.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and the capacity to handle challenging situations.
- Exceptional customer service orientation, with a proactive approach.
- Proficiency in relevant software applications for communication and record-keeping.
- Ability to work effectively both independently and as part of a team, adapting to changing demands.
- Strong organizational skills and the ability to manage multiple tasks concurrently.
In addition to these core skills, fluency in multiple languages, particularly French, would be a considerable asset. An enthusiastic attitude, a desire to learn, and a commitment to teamwork are equally crucial for success in this role.
