Entreprise
Sitel Group est leader mondial des services intégrés au cœur de l’Expérience Client.
Nous sommes présents dans 40 pays, avec 160 000 Collaborateurs parlant 50 langues. Nous accompagnons chaque jour plus de 700 partenaires dans le monde.
L’ADN de Sitel Group repose sur notre crédo « Create Connexion. Value Conversation », sur l’innovation permanente et le développement de nouvelles solutions visant à transformer la Relation Client en expérience véritablement personnalisée pour le client. Nous avons à cœur d’aider les marques à fidéliser leurs clients et à toujours augmenter leur satisfaction. Nous conservons et déployons des solutions adaptées à chacun de nos clients et permettant une gestion de bout en bout de l’Expérience Client.
En Afrique, nous comptons plus de 8600 collaborateurs répartis sur Casablanca, Rabat, Fès, Abidjan, Dakar et le Caire.
Notre performance opérationnelle repose sur la culture du « People First » portée par nos équipes à tous les niveaux de l’entreprise.
Cette devise se traduit quotidiennement à travers nos 4 valeurs :
Be Bold, Build Trust, Work Together, Wow Customers.
Adresse
1100 Bd El Qods, Sidi Maârouf), Casanearshore Park
Poste
The Global Security Investigator Manager is responsible for overseeing investigators and other personnel conducting, managing and overseeing investigations and cases across Sitel Group operations to include clients, customers, vendors and other partners. The position includes identifying and anticipating company and client related risks and vulnerabilities, as it relates to fraud, security and privacy policy breaches and other critical areas. In addition the Global Security Investigator Manager will be responsible for the assessment and enforcement of Global Security and other policies and procedures along with investigative matters resulting from a security incident or concern. Within that functional description, the candidate will be required to conduct the following duties:
• Supervise and oversee Global Security program and staff.
• Supervise and oversee the investigative process to include internal and external reporting.
• Conduct and support reviews and investigations in order to identify any criminal activities, procedural anomalies, operational concerns, emerging patterns or potential security breaches and incidents.
• Investigate unauthorized activities or anomalies involving financial, compliance or reputational breaches and risks.
• Generate comprehensive investigative, suspicious activity, risk management, incident and other reports and documents for review and action.
• Brief appropriate company personnel on any identified potential client procedural risks, investigative findings, policy violations and other related concerns.
• Develop, support and deliver training on best practices, current trends and lessons learned to be cascaded down to the associate and coach level, as well as, to be used in broader training opportunities.
• Support BISO, IT Security, Compliance and others to assess and assist with their reviews, investigations and other activities associated with investigations and threats.
• Review and update security policies and existing client operations in order to identify potential exposed contractual liabilities or potential security risk/policy violations respectively.
• Support security policies and guidance to adhere with the physical operational environment while identifying potential compliance violations and best practices.
Candidates should have a strong ability to conduct interviews, analysis, reviews, audits and investigations. Candidates are able to analyze reports and system tools in order to identify patterns and discern abnormalities and vulnerabilities. Candidates should have a strong background in client relationships, system tools and applications, incident response and physical security controls. Candidates should be able to prepare clear and concise reports, as well as, feel comfortable in providing verbal briefings and training to both upper management and their peers.
Profile recherché
Education:
Bachelor degree
Experience Target:
Investigative experience with a governmental law enforcement agency or BPO security department with appropriate training and relevant professional certifications.
Skills/Knowledge/Abilities:
Investigative Capability
Analytical Capability
Knowledge of Sitel Security Policies or similar BPO policies and procedures.
Report Writing/Briefing Capability
