Key user Contrat : CDI

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide.

Purpose of the Job:
He (she) ensure that the Core model Information Solution is well used at plant level, according to processes & rules, config and data on his (her) stream:

• Leader of data accuracy, including both static & dynamic data, config…
• Trains end-users & new comers to methodology, rules, processes and tools dedicated to his function.
• He (she) is the entry point for Regional Business Process Owners and IS central team, regarding topics that are linked to:
• The way of working for the stream he (she) is dedicated to.
• The IS tool used to perform those process.
• The upgrade of processes & tools, participating to workshops and tests.

If it is the case, he (she) participate actively to the deployment during GSI roll-out on the site, under the temporary responsibility of the dedicated Project manager.

Main Responsibilities:
People:

• The Key-User ensures the appropriate support to end-users concerning his (her) perimeter.
• The Key-User trains end-users, both for process appropriation and IS tool. The KU has been trained to train the trainer cessions.
• He (she) leads the knowledge of the solution with RBPO by managing the skill matrix dedicated to end-users.
• He (she) is in charge to apply RBPO training supports for the specificities of the site or product line.

Solution:

• The Key-User tests new functionalities or other upgrades of the solution.
• The Key-User proposes IS or IT upgrades coming from his (her) expertise or other workshops (Kaizen).

Processes:

• The Key-User is accountable for process solving issues (idocs)
• The Key-User is capturing incidents & defects raised by end-users. He (she) processes characterization of issues. Whenever possible, he (she) contains them by workaround. He (she) expresses issues & transmit them to the appropriate support team (RBPO).
• He (she) is co located with other KU in his (her) site for sharing best practices & upgrade proposal.

Data / Configuration:

• The Key-User is the leader of coherence of data (Config, Extract,…) for his (her) stream within his (her) site and perform surveys data consistency with KU from other stream, even if those data are coming from other processes (ownership).
• The Key-User manages the accounts access in his (her) stream, according to internal control rules.
• The Key-User drives appropriate corrective action whenever it occurs.
• The KU puts in place and manages IS usage control, ensuring that end-users are well using the system.
• The Key-User is in charge of the elaboration of quality system reference and documentation of his (her) metier on his (her) site.
• The Key-User animates the indicators (effectiveness metrics & PKI) in his (her) perimeter.

Educational Requirements:
Master degree in Supply Chain or equivalent

Experience and skills:
An experience of 2 years minimum as a key user within an industrial field is mandatory.
Open minded person, focused on continuous improvement.
Capacity to train end-users and follow-up their technical development.
Operational Leadership .
Fluent in English (oral & written).