Manager, Regional Business Information Security Contrat : CDI

Sitel Group est leader mondial des services intégrés au cœur de l’Expérience Client.

Nous sommes présents dans 40 pays, avec 160 000 Collaborateurs parlant 50 langues. Nous accompagnons chaque jour plus de 700 partenaires dans le monde.

L’ADN de Sitel Group repose sur notre crédo « Create Connexion. Value Conversation », sur l’innovation permanente et le développement de nouvelles solutions visant à transformer la Relation Client en expérience véritablement personnalisée pour le client. Nous avons à cœur d’aider les marques à fidéliser leurs clients et à toujours augmenter leur satisfaction. Nous conservons et déployons des solutions adaptées à chacun de nos clients et permettant une gestion de bout en bout de l’Expérience Client.

En Afrique, nous comptons plus de 8600 collaborateurs répartis sur Casablanca, Rabat, Fès, Abidjan, Dakar et le Caire.

Notre performance opérationnelle repose sur la culture du « People First » portée par nos équipes à tous les niveaux de l’entreprise.

Cette devise se traduit quotidiennement à travers nos 4 valeurs :

Be Bold, Build Trust, Work Together, Wow Customers.

The Manager, Regional Business Information Security reports to and provides support to the Director, Regional Business Information Security in conducting client interactions including the support of business development activities where security discussions are requested or required, client security risk assessments, client security audit activities including presenting evidence and follow-up audit risk mitigation discussions.
This role also works with Global Business Support to facilitate completion of RFP security questionnaires and reviews contract security language.

Additionally, the Manager, Regional BISO will:

• Serve as a project implementation team member to conduct security due diligence on client project implementation teams and participates in Enterprise Change Management meetings to review and approve client impacting changes.
• Advise and/or assist in conducting IT security risk assessments, reviews, investigations and risk management services throughout the company; provide security risk evaluation, audits, mitigation and solutions to projects and initiatives.
• Develop and implement strategies to balance security recommendation with business needs
• Guide and consult on security related questions from solutions providers, developers, engineers, and leadership team
• Provide guidance and consultation on corporate security initiatives
• Work with IT to ensure assets are adequately secured to clients’ requirements
• Conduct and support physical security planning, reviews, audits and operations
• Support security, operations and other staff in the identification, investigation and mitigation of frauduelent and other prohibited activities
• Provide oversight and management of Analysts, Regional Business Information Security Office
• Other security-related support functions as needed or assigned to the BISO Team by the VP Business Information Security or the Chief Security Officer

Knowledge/Abilities

• Expert knowledge and experience in Information Security best practices (technical knowledge and demonstrated technical expertise)
• Ability to receive complex business and technical requirements, from multiple stakeholders, rapidly determine the appropriate security solution and guide the team to achieve the desired results
• Experience in large global environments spanning multiple time-zones
• Common Security Frameworks (ISO 27000 series, NIST SP 800 series, etc)
• Privacy Frameworks (GDPR, HIPAA, PIPEDA, etc)
• Payment Card Industry (PCI)
• Other industry and country security requirements as required to support clients in the region supported
• Ability to appropriately handle critical information and sensitive information
• Effectively use Microsoft Office products, including Visio, in communication delivery
• Effective organization and communications skills
• Ability to effectively plan, delegate and/or supervise the work of other team members
• Ability to lead, motivate, develop and train other team members

Independent Decision Making Skills

• Self-motivated, directed and well-organized capable of managing complex local and international security requirements
• Security Input into the design of client IT solutions
• Ability to review and recommend contractual security language
• Security Reviewer and Approver of client requested changes in the Enterprise Change Management process
• Ability to identify and implement areas of opportunity for process improvement of client security support
• Input into enterprise security design based on client changes or requirements
• Input into other areas of security as client requirements evolve

Experience, Qualifications, Education, Certifications & Travel

• Years of Experience: At least 3-5 years in technology, cybersecurity or risk governance roles interfacing with global clients on complex technology solutions or security consulting. This could be in technical account management, sales engineering or IT project management.
• Qualifications:
• Education: Four-year degree or equivalent combination of education and experience
• Certifications: CISSP and/or CISM and/or CISA preferred
• Travel: Up to 50% within region of responsibility could be required