Entreprise
Sitel Group devient officiellement Foundever™.
Foundever™ est un leader mondial de l'expérience client (CX). Avec 170 000 collaborateurs dans le monde, nous sommes l’équipe derrière les meilleures expériences des 750 plus grandes marques internationales et digitales.
Nos solutions CX innovantes, notre technologie et notre expertise sont conçues pour répondre aux besoins opérationnels de nos clients et leur offrir une expérience sans couture, partout et à tout moment. Prenant en charge 9 millions d’expériences chaque jour dans plus de 60 langues et 45 pays, Foundever combine la force d’une présence mondiale à une approche entrepreneuriale, permettant aux entreprises de toutes tailles et de tous secteurs de transformer leur CX.
Adresse
1100 Bd El Qods, Sidi Maârouf), Casanearshore Park
Poste
- Participate in the development of quality strategy, and in the design and updating of procedures;
- Monitor compliance of implemented processes.
- Ensure the proper application of the Group's processes and best managerial practices, as well as the voice of the customer within the organization;
- Define and monitor Quality management tools (documentation system, indicators, etc.),
- Act as internal consultants on quality issues;
- Support all production teams, helping them to professionalize their quality management and improve the quality of their services in order to best satisfy our customers.
- Participate in defining continuous improvement projects.
- draw up and monitor internal and external audit plans
- validate procedures, specifications and quality assurance system documents
- Create and update evaluation grids based on customer/Quality Management recommendations,
Profile recherché
- With a higher education in management, you have ideally followed quality training courses.
- You are highly organized and rigorous, with excellent interpersonal skills.
- You have proven experience in a similar position.
As with all our positions, this position is open to people with disabilities or reduced mobility.
