Entreprise
Mohammed VI Polytechnic University is an institution dedicated to research and innovation in Africa and aims to position itself among world-renowned universities in its fields The University is engaged in economic and human development and puts research and innovation at the forefront of African development. A mechanism that enables it to consolidate Morocco’s frontline position in these fields, in a unique partnership-based approach and boosting skills training relevant for the future of Africa. Located in the municipality of Benguerir, in the very heart of the Green City, Mohammed VI Polytechnic University aspires to leave its mark nationally, continentally, and globally.
Adresse
Lot 660, Hay Moulay Rachid, Ben Guerir 43150
Poste
Technical Support Manager/Agent
The technical support manager will help students solve all sorts of technical issues and learn more about digital applications, programs and tools used by the JUACS
Function Description:
- Providing appropriate solutions to the technical issues faced by the students and instructors
- Providing support services in addition to the technical services.
- Prioritizing and dealing with the issues in a timely manner.
- Installing new operating systems and replacing the old ones if required.
- Keeping track of the queries and resolving the issues as early as possible.
- Ensuring that the fault is completely rectified and ensuring that it does not appear in the future.
- Providing correct feedback to JUACS team
- Preparing technical support team performance reports.
Requirements
- Ability to diagnose hardware and troubleshoot technical issues.
- Good oral and written communication skills.
- Strong technical knowledge in networking systems.
- Strong analytical skills.
- Ability to prioritize and manage tasks.
- Excellent time management and problem-solving skills.
Profile recherché
Education:
Bachelor’s degree in Computer Science, Information Technology, Computer Networking, and Hardware or IT related field.
Languages requirement:
FR (Fluent) – EN (Fluent)
Experience:
3 years of working in a Technical Support Manager or help desk experience.
