Bilingual Customer Service Representatives (Fr/En) Contrat : CDI

Il y a 2 weeks ago | Centre d'appel | Rabat | 22 Vues

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Entreprise

Join Cnexia and choose to be part of a project that values innovation, promotes continuous skills development and gives creative, ambitious people in the high-tech field the opportunity to achieve their professional goals.

Proud of our status as the exclusive Moroccan subsidiary of Canada's incumbent telecom operator, we have been steadily expanding our teams since 2021, with over 1,300 employees mainly based in Fez. We have just expanded our activities in the northern part of the kingdom by inaugurating a new site in Rabat to pursue our growth there, with the aim of more than doubling our workforce by 2024.

At Cnexia, we do more than just support the customers of our global network and the beneficiaries of our various services. We develop innovative solutions and continually create original multiplatform media content. As a result, every day we revolutionize the way Canadians communicate via the web and interact via mobile applications, giving them an enhanced experience.

If you're up for the challenge, we invite you to join a community that values bold ideas and gives you multiple opportunities for career fulfillment in a world-class, multi-cultural environment!

Adresse

Unité B1, Parc Fès Shore, Route de Sidi Harazem (9 108,11 km)

Poste

• Provide personalized service and assistance related to the products and services (sales, billing issues, loyalty and claims)
• Analyze the customer's request and offer an appropriate solution;
• Take charge of the customer's requests and maintain a follow-up, if necessary;
• Target business opportunities in order to promote the products and services offered;
• Reinforce customer satisfaction and ensure loyalty by offering professional and courteous service that meets the customer's needs and high standards of satisfaction.

Profile recherché

• Fluently bilingual (English and French) with excellent oral and written communication skills;
• Excellent interpersonal skills : you enjoy interacting with people and listening to find solutions to their requests;
• Ability to multi-task and meet pre-established objectives;
• Excellent organizational skills and sense of priorities;
• Availability to work full time according to the following schedule:

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