Entreprise
Sitel Group devient officiellement Foundever™.
Foundever™ est un leader mondial de l'expérience client (CX). Avec 170 000 collaborateurs dans le monde, nous sommes l’équipe derrière les meilleures expériences des 750 plus grandes marques internationales et digitales.
Nos solutions CX innovantes, notre technologie et notre expertise sont conçues pour répondre aux besoins opérationnels de nos clients et leur offrir une expérience sans couture, partout et à tout moment. Prenant en charge 9 millions d’expériences chaque jour dans plus de 60 langues et 45 pays, Foundever combine la force d’une présence mondiale à une approche entrepreneuriale, permettant aux entreprises de toutes tailles et de tous secteurs de transformer leur CX.
Adresse
Agdal, Arribat Center 10090 Rabat
Poste
cResponsibilities:
As our projects expand, we are recruiting several Senior Operations Managers for various accounts.
Reporting directly to the Director of operations , here is a summary of your main responsibilities:
- Ensure the creation of an effective performance environment through a leadership-based management style.
- Ensure indicators are met
- Conduct performance reviews with all people reporting to you.
- Establish a process of continuous monitoring and proactive management to control absenteeism and attrition across all teams.
- Foster an open culture through effective communication and the availability and dispatching of information.
- Manage customer relations at an operational level by coordinating information while respecting deadlines and quality of service.
- Prepare, analyze and present information to customers as an integral part of monthly performance plans.
- Ensure forecasts are delivered on time, using information provided by the customer.
Profile recherché
Qyalifications :
- Higher diploma in management, marketing or other
- Minimum experience of 3 and 5 years in a similar position,
- Excellent level in English and French
- MS Office (Excel, PowerPoint, Word, Teams)
