Entreprise
Inaugurated in 1995 by His Majesty King Hassan II and Crown Prince Abdallah bin Abdel-Aziz of Saudi Arabia, Al Akhawayn University redefines the classic American liberal arts educational experience on an architecturally stunning modern campus amidst the beauty of Morocco's Middle Atlas Mountains.
It boasts:
- A uniquely international common core program for all undergraduate students, providing the basis for a well-rounded global education.
- Rich academics, in English, encouraging choice and experimentation, in all schools and programs of study.
- A comfortable, safe, exciting residential student life on campus, featuring hundreds of University student-run activities, with over 96 percent of undergraduates living on campus with roommates from around Morocco and the four corners of the world.
- The peace and pleasures of Ifrane, a center for outdoor exploration of mountains, streams, lakes, and more, with many entertainment options and easy access to major cities such as Rabat, Casablanca, Fez, Meknes, and more.
Adresse
P.O Box 104, Hassan II Avenue, 53000 Ifrane
Poste
Housing and Residential Life Officer is responsible for providing a comfortable and safe living environment for AUI residents through supporting, and enforcing on campus housing policies and regulations, answering residents' needs concerning maintenance requests and health emergencies, handling roommates' conflicts, delivering messages from other services and coordinating dorms activities.
Main Responsibilities:
- To ensure and enforce housing policies and regulations.
- To maintain daily communication with students and identify their needs.
- To report all required maintenance to the Housing Desk.
- To handle roommates’ conflicts and find adequate solutions.
- To perform residents’, check in and check out .
- To conduct inspections and set regular rounds in all dorms for safety and maintenance purposes.
- To intervene immediately in health emergencies by providing necessary help and support and contacting the University physician.
- To maintain open daily communication with colleagues and immediate supervisors for any suggestion and recommendation.
- To encourage and coordinate students in dorms activities.
- To organize storage areas in buildings and maintain a record of students stored items.
- To prepare reports and statistics of major tasks performed, incidents, and inquiries regularly. Additional responsibilities.
- To maintain dorms’ furniture inventory (status, number, use) at the end of each semester.
- To deliver messages to students from other departments and services.
- To process fines concerning room damages, garbage, lost key, noise, smoking, etc.
- To help students with the master key in case they forget or lose their keys.
- To perform other tasks and duties as assigned.
Profile recherché
Knowledge, Skills, and Abilities:
Good knowledge of principles and practices for providing customer services.
- Good verbal and written communication skills in English, French, and Arabic.
- Active listening.
- Good computer skills.
- Good relational skills.
- Adequate problem-solving skills.
- Good customer service orientation.
Adaptability and flexibility.
- Ability to prioritize work, take initiatives, work with a team, and handle multiple tasks.
- The ability to interact effectively with patrons from different backgrounds, origins, and cultures.
- Ability to respond quickly to emergencies, and requests.
- Ability to maintain composure, control anger and avoid aggressive behavior.
- Being honest and ethical.
Qualification and Professional Experience
Required: A bachelor's degree or equivalent (English)
Preferred: Hotel business, communication, or related field
Preferred: previous working experience in customer service or hotel industry can be a plus
Deadline: July 15, 2025,
The qualified applicants are invited to submit a letter of application and a CV to: [email protected], specifying "Housing and Residential Life Officer" in the subject. Employees at AUI must provide written authorization from their responsible in order to apply.
